Fast, Safe & Reliable
Here to assist & support
At Incredible Prices
Animal Cruelty Free
Simply browse our website, select the products you want, and add them to your cart. Proceed to checkout and follow the steps to complete your order.
If you are looking for a specific product, you can use our navigation menu or our search bar located in the top lefthand corner of our website
This is something we do not offer at the moment, but keep your eyes peeled for the future!
Unfortunately, we cannot modify items once an order has been placed
We accept all major credit and debit cards, including American Express
Yes, you can use Gift Cards that have been purchased directly from our site, we do not accept third-party gift cards.
Yes of course! Please get in touch with us via phone at +44 018 6559 6119 or email support@alivercosmetics.com and we will happily help.
We periodically offer promotions, discounts, and special offers. Stay updated by subscribing to our newsletter or checking our website for ongoing deals.
Yes, we offer international delivery and worldwide shipping. For all prices and delivery times, please see our delivery page
Yes, we offer free delivery on all UK orders.
We provide a tracking number that will be sent to the email address on the order once it has been shipped.
We are sorry your order hasn't arrived in the estimated time, please get in touch with us so we can investigate this further
We are sorry that a part of your order hasn’t arrived, we may have made two separate shipments. Please contact us so we can investigate this further.
We are sorry that you have received a faulty item, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
We are sorry you have not received the correct item, please contact us and we will investigate this.
We are sorry you wish to return your item, you have the right to return your order within 30 working days for a full refund. Please contact us via phone or email to sort this.
Please include your Name and Address details with your return. Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge.
We aim to process your refund within 14 working days.
We will process your refund onto the original payment method, please allow 3-5 working days for this to enter your account.
To create your account, click on the icon in the top right corner where it will take you to a sign-in page, under sign-in there is an option to create an account. Click on this then enter all the relevant information.
On the sign-in page, there is an option to select ‘forgotten password’. Click this then follow the relevant steps.
If you wish to change any details on your account, please contact us and we will be happy to help.
We are sorry you wish to close your account, please get in touch with all the relevant information and we will be able to close this for you
As a Responsible Retailer, we only stock cruelty-free products for all to enjoy!
We make a conscious effort to use sustainable packaging where we can, if you wish to learn more about our conscious choices, contact us today.